Quality Control
The basic Quality Policy, based on which the operations of the OLYMPION THESSALIAS P.C. Recovery and Rehabilitation Center are planned, is widely publicized inside and outside the Center and is summarized in the following:
- A Quality Management System is implemented in accordance with the ELOT EN ISO 9001:2015 and ELOT EN 15224: 2017 standards
- The Operation of the Center is in absolute agreement with the national and European Legislation
- All necessary resources are provided for the implementation and continuous improvement of the
Quality Management System - Cooperation with reliable and evaluated suppliers, partners and subcontractors is established
- Continuous training of the staff in the work they perform as well as in the effective
implementation of the Quality Management System - Continuous modernization and maintenance of equipment and facilities
- Assessment of patient needs and quick and effective response
- Providing confidence in meeting patient needs
- Systematic analysis of all valid complaints of patients or their relatives and any cases of non-compliance and investigation of the causes.
- Continuous monitoring of medical and technological developments
- Taking preventive and corrective actions
- Continuous improvement of the organization, operation and efficiency of the Quality Management System
- Managing threats and opportunities
- Establishment of objective quality objectives that result from the processes of measuring and monitoring the performance of the Quality Management System, which are in continuous application to gather information and data
In general, the objective of the Center is to achieve, maintain and improve its image andcredibility by providing high quality services.
The satisfaction of the patients of the Center or their relatives is a strategic point in its operation. The Center recognizes the catalytic role played by its patients in maintaining its good reputation and is committed to adhering to the prescribed services to its patients with the aim of their quick recovery and rehabilitation.
The executives of the Center have the responsibility to respond, assimilate and apply the procedures required by the Quality Management System through their daily activities. It is also the responsibility of the Center’s Administration to ensure that the Quality Policy is applicable, with the ultimate goal of the continuous and stable development of its activities and adherence to its goals, offering its patients high-quality services for their recovery and rehabilitation.
