Quality Control
The Quality Policy, based on which the operational procedures of the "OLYMPION HERAKLIOU Recovery & Rehabilitation Center S.A." are planned, is summarized in the following:
- Implementation of a Quality Management System according to the ELOT EN ISO 9001:2015 and 15224:2017 standard
- Operation in absolute compliance with the national and European legislation that governs its operation
- Providing the necessary resources for the implementation and continuous improvement of the Quality Management System
- Cooperation with reliable and evaluated suppliers
- Continuous training of the staff in the work they perform as well as in the effective implementation of the Quality Management System
- Continuous modernization and maintenance of the equipment and facilities
- Assessment of the patient needs and quick and effective response
- Providing confidence in meeting patient needs
- Systematic analysis of all valid complaints of patients or their relatives and any cases of non-compliance and investigation of the causes.
- Continuous monitoring of medical and technological developments
- Taking preventive and corrective actions
- Continuous improvement of the organization, operation and efficiency of the Quality Management System.
- Establishment of objective quality objectives that result from the processes of measuring and monitoring the performance of the Quality Management System, which are in continuous application to gather information and data
In general, the objective of the Heraklion Recovery & Rehabilitation Center is to achieve, maintain and improve its image and credibility by providing high quality healthcare services.
The satisfaction of the patients and their relatives is a strategic point in its operation. The management of the OLYMPION recognizes the catalytic role that patients play in maintaining a good reputation and is committed to maintaining the quality of services provided to its patients.
The staff of "OLYMPION HERACLEIOU Center for Recovery & Rehabilitation S.A." has the responsibility to respond, assimilate and apply the procedures defined by the Quality Management System during their daily activities.
It is also the responsibility of the Management to ensure that the Quality Policy is applicable, in order to provide high quality health services.
